Privacy Policy
This Privacy Policy explains how DMR Technologies ("DMR", "we", "us", or "our") collects, uses, discloses, and safeguards personal information in connection with the dmrdrones.com website, our products, services, community forum, and communications.
Information We Collect
Account and Sign Up Data: If you create an account or sign in, we process identifiers and profile information through our authentication provider, such as your name, email, and optional phone number.
Contact and Support: When you submit our contact or support forms, we collect the details you provide (e.g., name, email, phone, area of interest, distributor, model, ticket ID, and message) to respond to your request.
Newsletter: If you subscribe, we collect your email to send updates and marketing communications.
Community Forum: If you post, comment, or vote in our forum, we collect that content and associated metadata to operate moderation, display content, and support community features.
Device and Usage Data: When analytics cookies are enabled, we may collect device and usage information (e.g., browser type, operating system, pages viewed, and interactions) to improve performance and user experience.
Cookies and Similar Technologies: We use cookies and similar technologies on our website. See our Cookie Policy section below for detailed information about the cookies we use and how to manage your preferences.
How We Use Information
- Provide, operate, secure, and improve our website and services
- Respond to inquiries, support requests, and fulfill orders or demos
- Operate our community forum and related features
- Send transactional notices and, with consent, marketing emails/SMS
- Analyze site performance and usage (when analytics consent is given)
- Comply with legal obligations and enforce our Terms
Legal Bases (EEA/UK)
Where applicable, we process personal data based on consent (e.g., analytics, marketing), contract (e.g., account registration, support), legitimate interests (e.g., site security, service improvements), and legal obligations.
Sharing and Processors
We do not sell personal information. We share data with trusted service providers who process it on our behalf to deliver the services, including:
- Authentication and account management providers
- Email service providers
- Content management systems
- Analytics providers
- Marketing and advertising platforms
- Hosting and infrastructure providers
We may also share information with authorized distributors or partners to fulfill your requests and provide support. We disclose information if required by law or to protect rights, safety, and security.
Cookie Policy
When you use DMR Drones websites or online services, we may send one or more cookies — small text files containing a string of alphanumeric characters — to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our website.
We use different types of cookies as listed below. They help us to operate and improve our websites, and enable us to provide certain features of our websites and online services to you.
Types of Cookies We Use
Strictly Necessary Cookies (Required) These cookies are required for our website to function properly. They enable core functionality such as page navigation, secure access to protected areas, session management, and security features that protect against malicious activity. Without these cookies, the website cannot operate correctly. These cookies do not track your browsing activity on other websites.
Preference Cookies These cookies remember your choices and preferences to provide you with a more personalized experience. They may remember your display preferences, form inputs, and whether you've dismissed certain notifications or popups. Disabling these cookies may result in a less tailored experience and require you to re-enter information on subsequent visits.
Statistics Cookies These cookies help us understand how visitors interact with our website by collecting anonymized data about page visits, traffic sources, user behavior, and site performance. This information helps us identify areas for improvement and optimize your experience. All data collected is aggregated and anonymous.
Marketing Cookies These cookies track your interactions with our website to help us measure the effectiveness of our marketing campaigns and show you relevant content across other platforms. They may be used to build a profile of your interests and deliver targeted advertising on third-party websites. You can opt out of targeted advertising by disabling this option.
Managing Your Cookie Preferences
You can manage your cookie preferences at any time by clicking "Cookie Preferences" at the bottom of our website. You can select which types of cookies you wish to accept and change your preferences or withdraw your consent at any time.
If you choose not to accept certain types of cookies, some features of our website may not function properly or may not be available to you.
Communications
Emails: We send transactional emails (e.g., confirmations) and, if you subscribe, marketing emails. You can unsubscribe using the link in our emails or by contacting us.
Text Messages: If you opt in, you agree to receive texts, which may be sent using automated technology. Message/data rates may apply. You may opt-out by texting STOP to +1 888-367-2035.
Retention
We retain personal information only as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. Newsletter emails are retained until you unsubscribe. Forum content may be retained for community integrity, moderation, and legal reasons.
Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, and to withdraw consent where processing is based on consent. To exercise these rights, contact us at info@dmrdrones.com (mailto:info@dmrdrones.com).
For EEA/UK residents, you may also have the right to data portability and to lodge a complaint with a supervisory authority. For California residents, you may have additional rights under California law.
Security
We employ reasonable administrative, technical, and organizational measures designed to protect personal information. No online system is 100% secure; we encourage you to use strong, unique passwords and safeguard your account credentials.
International Transfers
Our service providers may process data in the United States and other countries. We take steps to ensure appropriate protections when data is transferred internationally where required by law.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us to request deletion.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date. Your continued use of the site after changes become effective signifies acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
For questions about this Privacy Policy or our data practices, contact us at info@dmrdrones.com.
See also our Terms of Use.
This document was last updated on November 13, 2025.